Glossary Terms by Allocation Section


FINALISE SECTION

There is one outstanding action required to finalise shift(s)

Member Accepted- The Member has accepted the shift but the Client has yet to be advised of Members name.

Client Cancel - The Client has cancelled a shift that was previously Shift Booked or Member Accepted, requiring the Member to acknowledge the cancellation.

Client Confirmed - The Member’s name has been confirmed with the Client as attending BUT the Member has yet to accept/decline the shift. (Commonly referred as 'pre-selling') 


HOLD SECTION

Reserved/holding shift for a nominated individual or group of Members

Member Assigned – A single Member has been allocated to the shift. It will only be visible to this Member and they can accept/decline the shift via App/Portal/Call.

Member Broadcast – Multiple Members have been allocated to the shift. All Members allocated will be able to view and accept/decline in a “First in Best Dressed” system. Once a single Member has accepted the shift it will no longer be available to the other Members who were in the broadcast.

Client Proposed - A single Member has been proposed/offered to a Client for a shift and the agency are awaiting confirmation if the Clients approves and confirms the Member.

 Member Offered - Defines that the Member has been Offered a shift but they are still to provide there answer. For example, a message may have been left with a spouse, but the Agency is yet to hear back from the Member.

PROCESS SECTION

Available shifts that have not been pre-allocated to a Member and are required to be filled

Shift Entered - The shift has been entered into the system and is only visible for internal staff and Clients/professionals (providing they have access to App/Portal)

Shift Released - The shift has been entered into the system and visible on the Members App & Portal for all Members matching the shift criteria and released parameters. Here they can accept the shift if they would like to work it.

Member Declined - The Member has declined an offered shift.

Member Removed - The Member has been removed from a shift by the agency.

Member Pulled Out - Member has communicated that they cannot attend a previously accepted shift.

Shift Released - The shift has been entered into the system and visible on the Members App & Portal for all Members matching the shift criteria and released parameters. Here they can accept the shift if they would like to work it.

Member Declined - The Member has declined an offered shift.

Member Removed - The Member has been removed from a shift by the agency.

Member Pulled Out - The Member has communicated they cannot attend a previously accepted shift.

CASCOM Released - Defines that a shift has been released from the CASCOM (Shift match) interface to all Members who match the required Qualifications and Preferences.


COMPLETED SECTION

All bookings are considered ‘closed’ and no further action is needed unless required

Shift Booked - The shift has been accepted/confirmed by all parties i.e. Member has accepted & Client has confirmed.

Shift Cancelled - The shift has been cancelled by the Client & the cancellation has been acknowledged by the Member.

Client Withdrawn - The Client has advised the shift is no longer required prior to filling.

Shift Unfilled – The shift was unable to be filled & the client has been advised.

Shift Error – The shift was incorrectly entered and does not need to be filled.

Timesheet Submitted - Member has submitted their timesheet after attending the booked shift.

Member Compensate - Used in cases where Members need to be financially compensated for a cancellation of a previously booked shift