Within EntireHR allocations, there is a field that highlights the current status of a shift known as 'Shift Status'. Each shift status has a corresponding section that helps users to identify where the shift is sitting in the life cycle of being a completed booking. The 4 display sections are: Process, Hold, Finalise and Completed. Further information on each section and the corresponding Shift Statuses can be found below.
PROCESS SECTION
Available shifts that have not been pre-allocated to a Member and are required to be filled
Shift Entered - The shift has been entered into the system and is only visible for internal staff and Clients/professionals (providing they have access to App/Portal)
Shift Released - The shift has been entered into the system and visible on the Members App & Portal for all Members matching the shift criteria and released parameters. Here they can accept the shift if they would like to work it.
Member Declined - The Member has declined an offered shift.
Member Removed - The Member has been removed from a shift by the agency.
Member Pulled Out - Member has communicated that they cannot attend a previously accepted shift.
HOLD SECTION
Reserved/holding shift for a nominated individual or group of Members
Member Assigned – A single Member has been allocated to the shift. It will only be visible to this Member and they can accept/decline the shift via App/Portal/Call.
Member Broadcast – Multiple Members have been allocated to the shift. All Members allocated will be able to view and accept/decline in a “First in Best Dressed” system. Once a single Member has accepted the shift it will no longer be available to the other Members who were in the broadcast.
FINALISE SECTION
One last action required to finalise shift
Member Accepted - The Member has accepted the shift but the Client has yet to be advised of Members name.
Client Cancel - The Client has cancelled a shift that was previously Shift Booked or Member Accepted, requiring the Member to acknowledge the cancellation.
Client Confirmed - The Member’s name has been confirmed with the Client as attending BUT the Member has yet to accept/decline the shift. (Known as pre-selling)
COMPLETED SECTION
All bookings are considered ‘closed’ and no further action is needed unless required
Shift Booked - The shift has been accepted/confirmed by all parties i.e. Member has accepted & Client has confirmed.
Shift Cancelled - The shift has been cancelled by the Client & the cancellation has been acknowledged by the Member.
Client Withdrawn - The Client has advised the shift is no longer required prior to filling.
Shift Unfilled – The shift was unable to be filled & the Client has been advised.
Shift Error – The shift was incorrectly entered and does not need to be filled.
Timesheet Submitted - Member has submitted their timesheet after attending the booked shift.
Printable version found here: Shift Status Code Cheat Sheet.docx