New reasons for Requests and Restrictions can be added from Masters > Main Masters > Reasons (Personnel)
![](https://tw-desk-files.teamwork.com/i/325448/attachment-inline/273467.20171213045314600.273467.20171213045314600JoRgC.png)
Click on the little arrow > next to Client to expand the Client reasons and click +Add New Subgroups with Reason to add new reasons or click on the pencil icon next to the existing ones to edit them.
Similarly expand the Member ones to change Reasons for Member.