Knowledge Base

All Articles

Introduction to the Contact Log
Logging in for the first time - navigation help
MUST PERFORM: Final Pay-run 2019 STP submission process
What is a Professional? - On Confluence
How to create a Professional
Professional types and authorisation levels
How to remove a Professional from a location
How to edit a Professional's profile
Job Applied Source Report
EntireHR Professional Edition - 8.8
Version Release Notes - 8.7
Version Release Notes - 8.6
Version Release Notes - 8.4
How to manually add a Contact Log
Mobile App Download Guides
Version Release Notes - 6.0
Accessing and setting up your Sendgrid email account - On Confluence
Add/Edit a Superannuation Account - On Confluence
Additional Information Settings Review - On Confluence
Agenda for RCSA Agency Users Tutorial
Allocation Tutorial Videos
Allocations Process Flowchart
Allocations Search options - On Confluence
Allocations Shift Status Cheat Sheet
Allocations Toolbar Icons - On Confluence
Application Page Options
Approve and Dispute Timesheets
Areas Of Speciality Settings Review - On Confluence
Auto alert via Email/SMS to internal staff - New Booking
Auto-Check of AHPRA Registration Information - On Confluence
Automatic Emails Set Up
Availability Settings Review
Broadcast vs. Release Shift
Casual Applicant Recruitment Overview
Casual Application Page Settings Review
Check-In & Check-Out Manual - On Confluence
Checking SMS/Push Notifications are enabled on the the Members App - On Confluence
Client Compliances - Supercharge Feature
Client Portal Help Document
Client Portal Tutorials
Client Timesheet Approval feature
Common Issues Help - On Confluence
Company Policies - On Confluence
Digital Timesheet Member App Guide
Digital Timesheets - On Confluence
Document categories and template review
Document Expiry Program
Document Master Settings - On Confluence
Documents & Email Templates
Dynamic Fields for Email & SMS Templates - On Confluence
Email Template Review - On Confluence
Email templates for Allocations
End of Financial Year Preparation & Process - On Confluence
Entire Software COVID-19 Emergency Response
EntireHR Automatic generated Email ‘From’ & ‘To’ details
EntireHR Data Transmission Model
EntireHR Invoicing process manual Download
EntireHR Payroll Process Manual
EntireHR Single Touch Payroll Manual
Entities Setup in Finance
Error - "Please Inactive the Pay Level Qualification First."
Experience Settings Review
Expertise Settings Review
Filter allocations screen by Staff - Enterprise Version Only
Finance - Invoice Generation Process Flow
Finance - Payslip Generation Process
Finance - Shift Validation Process
Finance Report Manual - Not Required
Fix members who are not receiving push notifications after a Version Upgrade - On Confluence
General Terms Glossary EntireHR
Global Rules / Protocols
Glossary of Shift Status Codes
How are Shifts Displayed in Allocations?
How do I add a Relationship Manager to a location?
How do I clear my Cache? - On Confluence
How do I create Requests and Restrictions? - On Confluence
How do we top up our SMS account?
How is my support request assigned a priority?
How search and filter shifts within the client allocations screen
How Single Touch Payroll Works?
How the system restricts duplicate applications - On Confluence
How to access and edit a client profile - On Confluence
How to access and enter client invoicing terms - On Confluence
How to access and review the Logged in Member Details Report
How to access and run the Client Details Report - On Confluence
How to access and run the Members Detail Report
How to access and update the finance email templates - On Confluence
How to access and use the Invoice Editor feature
How to access Public sites via Internet over the Cisco VPN connection.
How to access the Client Online Permissions - on conflunce
How to access the Payslip Manager
How to activate the Important Message for Member/Workforce App
How to add a brand new Client - On Confluence
How to add a Client Group for reporting purposes - on confluence
How to add a new Document Category
How to add a new document description
How to add a new Expertise
How to add a new Reporting Office - On Confluence
How to add a new SMS template
How to add a new suburb
How to add a reason in Client Allocations
How to add or edit a competency question
How to add or update a company policy? - On Confluence
How to add/edit a Client Document Description in masters
How to add/edit a Client Document Type in masters
How to add/edit a language
How to add/edit a location function
How to add/edit a reason of contact in the contact log
How to add/edit an Allowance - On Confluence
How to add/edit cultures
How to add/edit Pay Levels
How to add/edit Public Holidays
How to allow Members to Claim Travel Allowance - On Confluence
How to book a shift
How to book an interview or move an applicant in the Recruitment Dashboard
How to bulk contact Members via SMS, Push Notification or Email
How to bulk download active Clients, Members and Bookings data
How to check additions and deductions added in the system between a selected time frame? - On Confluence
How to complete a brand new 'Admin & Service' location profile - Not Required
How to complete brand new 'Admin' location and add a 'Service' location - Not Required
How to complete the verification process for Recruitment - On Confluence
How to control Overriding predefined pay/invoice rates by Internal Staff?
How to copy rate tables
How to create a Credit / Debit Note - On Confluence
How to create a new email template
How to create a New Industry Type and Sub-Industry.
How to create a new Job Placement
How to create a New Member
How to create a new qualification
How to create a new rate table
How to create a new user - On Confluence
How to create a reversal shift
How to create an Addition/Deduction - On Confluence
How to Create an Adjustment Shift? - On Confluence
How to Create applications manually - On Confluence
How to Create Member Birthday Report
How to create new rate tables for pay/charge increases
How to create Travel Instructions - On Confluence
How to define a Email ID in Enterprise system - On Confluence
How to delete an Infection
How to edit a Document Category
How to edit a document description
How to edit an email template type
How to edit an internal Users profile - On Confluence
How to edit Job Placements
How to edit the Applicant Portal menu and instructions
How to edit the applicant portal welcome instructions
How to edit the recruitment stage settings
How to edit/add new reasons for Requests and Restrictions?
How to Enable SMS/Push Notifications?
How to end a User Session - On Confluence
How to enter bookings for multiple shifts/dates - On Confluence
How to enter in a new infection - On Confluence
How to enter in a Single Shift
How to find a list of Requested/Restricted members for a Service Location.
How to find total number of hours worked by a Member?
How to flag a document for the expiry program
How to get a report with list of members and their pay-levels?
How to launch the Workforce App out to your Members
How to link documents to qualifications - On Confluence
How to nominate Members into a Broadcast and send a notification - On Confluence
How to process a JobKeeper top-up - Confluence
How to progress an Applicant to a Member and send login details to access the members App?
How to provide the branch access to a user in the finance portal - On Confluence
How to run a Contact Log report
How to run a HPV report
How to run a Total Hours Worked report for a Member
How to run the document expiry report
How to search and edit a Locations profile
How to search by Order Number - Enterprise Version Only
How to search, add and edit Bank BSBs in Masters
How to send a notification for a released shift
How to Send Credit / Debit Notes to Clients - On Confluence
How to send Login Details for Online Portal and Mobile App - On Confluence
How to Send SMS, Push Notifications and Emails via the contact log.
How to set up VPN access
How to show a Purchase Order Number on Invoices
How to SMS applicants that are scheduled for an interview
How to submit a Technial Support Ticket
How to submit a TFN Declaration on behalf of the payer
How to update document settings
How to update Payment and Invoice Details - On Confluence
How to update reoccuring invoice notes for all invoices
How to update your member app links to Facebook, Blog, Instagram, YouTube and Twitter.
How to upload a location document - On Confluence
How to upload a photo against an Applicant/Member - On Confluence
How to upload Documents via the Admin App
How to upload Documents via the Internal Staff Web Portal
How to upload Documents via the Members App
How to upload Portal documents/links within Masters - On Confluence
How to view Members that have applied for a Job Placement
How to view Payslips via the Mobile App - On Confluence
How update finance user authorisation access - On Confluence
I have created a service location in the system why is it not showing?
I work for multiple companies who use the Entire Workforce App - How do I switch between them
Importing Data into entireHR
Interview Appointments Report
Interview Guidelines Review
Introduction to Client Allocations - not required
Invoice and Docket collation report
Invoice Billing Address blocks
Invoice Generation Process Video - On Confluence
iPhone App - How to fix the Untrusted Enterprise Developer
Is EntireHR a Single Touch Payroll Compliant Software
Job posting through Broadbean
Jobkeeper Payment Setup - On Confluence
Main Booking Filter
Mandatory and Must Comply
Marketing Research Settings Review
Member and Client Priorities - On Confluence
Members Check In/ Check Out Guide - On Confluence
Members Declined Allocated Shifts Report
Mobile App Tutorials
Modifying a wrongly confirmed shift
My Reason for Contact is not listed? - On Confluence
NOTICE - ATO HELP / SFSS TAX SCALE CHANGES JULY 19
Online References - Referee Postion
Online References - Referee Qualification
Online References - Referee Settings
Payslip Generation Process Video - On Confluence
Preparing for the End of Financial Year
Process Availability Member Status Screen
Qualification Group Master
Qualification Settings Review - On Confluence
RCSA - Agency Users Shift Status Glossary
RCSA - Client Portal Guide
RCSA - How to view a log of actions against a shift
RCSA - SYSTEM CHANGE 9:30PM 31/JULY/20
RCSA Agency Users - Client Allocations Main Filter Options
RCSA Agency Users - Client Cancelled Procedure
RCSA Agency Users - Name Change of Attending Staff Member
RCSA Agency Users - Placing an Agency Staff into a Booking
RCSA Agency Users FAQ
Rebooking an appointment for a previously deferred/reapply applicant - On Confluence
Recommended steps for introducing a new company policy
Recruitment Dashboard
Recruitment Go-Live Checklist - On Confluence
Recruitment Process Flowchart
Released - Send Notification options - On Confluence
Report for the 'Rescheduled' folder
Retrieving Internal User login credentials - On Confluence
Running the Document Expiry Report to check future suspended members
Screening Applications Settings
Screening Guidelines Review
Seek Integrations with EntireHR
Sending SMS and Push Notifications - On Confluence
Server Maintenance 16/10/2020
Setting up EFT Parameters
Setting up Overtime
Setup Client Finance Details (Obligations, Invoicing Rules, Billing Details, Accounting Details (MYOB / XERO)
Single Touch Payroll Allowance Mapping
Single Touch Payroll Business Implementation Guide
Single Touch Payroll FAQ's
SMS Template Review
Standard Online References v.s. Dynamic Online References - On Confluence
STP Business Reporting Structure
STP Business Scenarios
Template Types - On Confluence
The difference between the Weekly and Fortnightly Visa Hours Regulation Program
Tracking what happens within a shift
Understanding Daylight Savings in EntireHR
Understanding Single Touch Payroll Authorisations & Declarations
Verifying Documentation is not working - On Confluence
Version Release Notes - X2
Version Release Notes - 8.10 - Launched October 2018
Version Release Notes - Enterprise X / Finance - Launched April 2019
Version Release Notes - Enterprise X / Web & Apps - Revised June 2019
Version Release Notes - Enterprise X1 - Finance
Version Release Notes - Enterprise X1 - Web Portal & Apps
Version Release Notes - Professional - 9.0 - Launched April 2019
Version Release Notes - Professional X - Web Portal & Apps
Version Release Notes - Professional X1 - Web Portal & Apps
Visa Hours Regulation Program
What are competency questions? - On Confluence
What are Requests and Restrictions ?
What are the Location Types
What is a business critical issue?
What is a Cache? Why do I need to clear my cache? - On Confluence
What is a Current Booking Report? - On Confluence
What is a Member Card?
What is a Reporting Office
What is Resume Parsing and how does it work?
What is the difference between Location documents & Shift documents?
What is the difference between Report and Export to Excel?
What should I do if Client locations is not coming in the list of clients in booking screen?
When a particular employee has a "member restriction". Are they able to see the shifts on the app?
Where is our information stored? / Where are your servers located?
Who Is EntireHR Sending Service Provider?
Why can't a Member see a released shift?
Why can't I edit or delete a contact log?
Why does this person's expiry check show when it's not expired?
Why is a members name showing in orange?
Why is the Allocations padlock suddenly orange? - On Confluence
X1 and X2 Visa Module
How do I add a sub expertise? - On Confluence